Terms & Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without The BoTree’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
MAKE A BOOKING
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. When your booking has been made, a confirmation will be sent to you by email using the email address that you have supplied, or by post.
Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it. You must contact The BoTree immediately if any of the details are incorrect or incomplete. We cannot accept liability for any inaccuracies that are not brought to our attention within 5 days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied however we will do our utmost to correct any inaccuracies or required amendments.
All reservations must be guaranteed with a credit/debit card. In some instances, full pre-payment may be required at the time of booking. The amount of payment required at the time of booking will be advised to you during the booking process. Guests are required to show photo identification and a credit card upon check-in. In all cases, full payment will be due on departure from the hotel unless prior written agreement has been agreed.
The BoTree reserves the right to increase or decrease the price of unsold rooms at any time. The price of your chosen room will be confirmed when your booking is made and, apart from any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise.
To avoid cancellation and/or non-arrival charges, guests should observe the The BoTree cancellation policy, applicable to your confirmed booking. If you are unable to attend your confirmed booking due to unprecedented circumstances, please contact our reservations team.
THE BOTREE CANCELLATIONS
In the unlikely event that we are unable to accommodate a confirmed reservation, it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation. If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred because of such a curtailment.
Special requests are subject to availability and cannot be guaranteed. If you have any special or additional requests, please confirm these in advance of your stay and we will endeavour to assist you in these.
We use a third-party provider to accept online payments.
BEYOND OUR CONTROL
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel. By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party.
Please take a moment to read the emergency evacuation procedures. You’ll find these on the back of the door in your room. If you think you or any of your guests need help in the event of an evacuation, please let our Guest Relations Manager know.
GUESTS DURING YOUR STAY
If you are planning to have friends over, please let our Guest Experience team know. Any guests not named on your reservation need to be registered. Maximum numbers and time limits may apply.
CHARGES POST DEPARTURE
If there is any damage to your room, please let us know before you leave. We reserve the right to charge for rectifying damage caused by deliberate, negligent or reckless acts. If any damage comes to light after departure we reserve the right to make a charge to the form of payment on file.
Please use the room safe to keep your valuables secure. We cannot accept responsibility for loss or damage whatever the circumstances.
Please do not smoke anywhere in The BoTree. A fee will be charged to return your room to an odour-free status if we need to do so.
If you are staying in either the Marylebone Lane or Marylebone Suites and require balcony access, please speak to your Guest Relations Manager. This area is used at your own risk and children should be supervised at all times.